Refund policy

Customers have 30 calendar days from the carrier marked delivery date to formally inquire and request a return and/or refund with details and photographs if applicable. Inquiries MUST BE sent to support@ciscoscollectibles.com, we are not responsible for unresolved requests sent through other methods, such as but not limited to: social media messages, post comments, phone call, or directly to staff. 

Once the return is approved, customer is responsible for return shipping and must provide us with tracking info and ship the item within two business days. Customers hold the option of either purchasing a return label from us for the initial shipping price or purchasing the return label themselves.

Once the item is returned and verified, customers have the option of either receiving 100% of their remaining item value (after return shipping deductions) in store credit, or 80% of remaining item value to their original method of payment (the 20% penalty is a restocking fee).

Items sent back to us without first requesting a return will not qualify for a refund.

The following items are final sale and do not qualify for a return or refund:

• Pop! Vinyl Protectors
• Sale/Clearance Items
• Items listed as "Damaged"
• Mystery Boxes
• Single Trading Card booster packs
• Trading Card Cases/Bundles/Boxes that have been opened

Policies and procedures for items under our Mint Condition Guarantee vary, please read section below for more information. Do not hesitate to reach out to us if you are unsure if your product is protected under the MCG.

Please Note: Cisco's Collectibles is not responsible for shipping damage caused by return handling, it is strongly encouraged that customers take photographs prior to sealing the retuning box.

You can always contact us for any questions at support@ciscoscollectibles.com.

Pre-Orders

When you place a pre-order, you have TWO calendar days to request a refund at no extra cost by sending us your order information at support@ciscoscollectibles.com. If you send the email out of office hours and do not receive a prompt response, we will still honor the free cancellation period as long as it was sent within the two day window.

If you need to cancel your pre-order outside of the two day window, a 20% Cancellation Fee will apply.

Orders ship when all items are in stock, it’s highly recommended that you order in-stock items separate from Pre-Orders.

Mint Condition Guarantee

Cisco's Collectibles was started by collectors, for collectors. We have a heavy emphasis on the quality of every single product that is purchased from us and thoroughly inspect every order prior to shipping, and so we are more than happy to offer our Mint Condition Guarantee on all products that we source directly from a manufacturer or licensed distributor.

If you receive a product that you do not believe is in mint condition, please send an inquiry with details and photographs within FIVE business days of carrier marked delivery, anything after the allotted timeframe will be subject to our standard return policy. If applicable, we will provide a prepaid return label and customer will have the option of having us send a replacement, receiving item value via store gift card, or obtaining a full refund as soon as the damaged product is received. If it is impossible to send a mint condition replacement, customer will be notified and item amount will be given on a gift card or full refund will be processed.

Please Note: Pre-Ordered items are covered under our MCG, however, it is possible that we do not have a replacement readily available and we would therefore proceed with other compensation routes.

We are unable to fulfill an exact replacement request for special variants that were initially received.

Mystery Box contents are final sale and considered Retail Store Condition, regardless of source origin, and are not covered under the MCG (see the Retail Store Condition Items and Mystery Box policies for more information).

Retail Store Condition Items

Products described as being in retail store condition are items that have been purchased through third parties (retailers or individuals) and have undergone more shipping and handling than items acquired directly from the manufacturer or our licensed distributor. All products acquired through a third party are marked as RSC, even if they are in mint condition. RSC products may have small imperfections, usually caused by the extra shipping and handling, such as but not limited to: window/box scratches, interior plastic distortion, small corner bends, edge dents, etc.

RSC products are not under the protection of our Mint Condition Guarantee and are subject to our standard return and refund policy. All RSC products are new, in original packaging, and near-mint or mint. Cisco's Collectibles closely inspects all products prior to shipment and are committed to full transparency, always. We will never ship a noticeably damaged product unless the "damaged" condition is explicitly listed under the description or title along with pictures of the damage. If your order arrives with noticeable damage, please do not hesitate to contact us as soon as possible so we may launch an investigation and/or insurance claim with the carrier that was entrusted with your order.

Items Listed as "Damaged"

 

Any items that do not meet our quality standards will either return to the manufacturer, or be placed for sale at a discounted price as a "Damaged" Item. These items are absolutely final and do not qualify for refunds and are not covered under our Mint Condition Guarantee.

Items under this category will contain the word "Damaged" in the description and/or the title. Details of the damage . Please feel free to email us with any requests for more details/photographs on damaged items.